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Booking support

Changes, cancellations and refunds are handled by GetYourGuide, not by us.

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Plan your visit

Start with the site guide — it answers most of what people write in to ask.

Read the site guide

Before you write

If your question is about a booking you have already made — changing a date, cancelling, a pickup time — please contact the tour operator or GetYourGuide directly. We are an independent guide, not a tour operator, and we have no access to your booking.

For most planning questions, the answer is probably already here: the site guide, the getting here guide and the best time to visit page between them cover almost everything people ask us.

What we would love to hear about

  • Anything on this site that is out of date, wrong or unclear.
  • Ticket prices, boat fares or road conditions you have seen on the ground.
  • A lodge, guide or boatman at Frontera Corozal or Lacanjá that we should know about.
  • Press, media and partnership enquiries.

We aim to reply within a few working days.

Plan your trip

Take the boat to the Maya city in the jungle

An hour down the Usumacinta, howler monkeys in the ceibas and the carved temples of the Jaguar kings — plus Bonampak’s murals on the same day. Compare Yaxchilán tours from Palenque and book in a couple of taps.